We recommend using PayPal for a safe and worry-free first purchase.
PayPal is fast, globally trusted, and offers full Buyer Protection — giving you confidence with every order you place.
✔️ Zero risk of fraud
✔️ Instant payment confirmation
✔️ Full refund support

We also accept Visa and Mastercard for your convenience. However, for first-time customers, PayPal remains the most secure and reliable option.

Still have questions about payment? Our support team is here to help — feel free to reach out anytime.

• We'll get your order ready to be dispatched in 1-3 business days.The estimated delivery time of the product is 7-12 business days. Sometimes there will be delays in customs clearance, and after customs clearance, it will be transferred to DHL，Royal mail and La Poste for delivery. Please review our shipping page for complete details.

We'll send you an email as soon as the item has been shipped. This will include its tracking number. The tracking information can be looked up on: 
https://t.17track.net/en

• Goods are expected to arrive in approximately 7-12 (business days). If there are any special circumstances or delays, please contact us via WhatsApp or email.

• Please contact customer service email first, we will reply and communicate within 12 hours to solve your problem, it is recommended not to submit PayPal incident first, thank you!

📝 When Can I Request a Refund?

You may be eligible for a refund under the following circumstances:

• You cancel your order within 24 hours and the item has not yet shipped

• Your package is significantly delayed or lost in transit

• The product received is damaged

• Other reasons approved by our customer service team

  🔁 Refund Process

  Here’s how we process PayPal refunds:

  Step 1: Contact Us
  Please email our support team and provide:

  • Your order number

  • The PayPal email address used for payment

  • A brief explanation (photos are helpful if relevant)

  Step 2: Refund Review
  Our team will review your request within 24–48 hours. If approved, we’ll initiate the refund directly through PayPal.

  Step 3: Receive Your Refund
  Once processed, the funds will automatically return to your original PayPal account or payment method.

• ⏰ How Long Will It Take to Receive the Refund?

  Payment Method Used	Where the Refund Goes	Estimated Time
  PayPal Balance	Directly back to your PayPal account	Instant or within a few minutes
  Credit/Debit Card (via PayPal)	Returned to the original card	3–7 business days, depending on your bank
  Bank Transfer (via PayPal)	Returned to your linked bank account	3–10 business days

   

  🛈 Please note: Some banks may take longer to process refunds, especially in cases involving international currency conversion.

  ❓ Frequently Asked Questions

  Q: PayPal shows “Refund Completed”, but I don’t see the money.
  A: This means we've completed the refund on our end. Depending on your bank, the funds may take a few days to appear on your credit card or bank statement. If you used PayPal balance, it should show up immediately.

  Q: Can I still place a new order after requesting a refund?
  A: Absolutely! Once the issue is resolved, you’re always welcome to reorder any items you love.

  Q: What if I haven’t received the refund after 7 business days?
  A: Please contact your card issuer or bank directly. If needed, our support team is happy to provide the PayPal refund transaction ID for reference.

  📬 Contact Us

  If you need assistance regarding your refund or PayPal payment:

   

  • ✅WhatsApp:8615089902341
    📧 Email: swisswatchsclub@gmail.com

  • 🕒 Support Hours: Monday to Friday, 7/24H (GMT-8)

  • Or simply reach us via the live chat button on our website